If you're having trouble receiving emails from Shopper please follow these troubleshooting methods:

  • Ensure that you have not received our email in your Spam, Social, Promotional, or alternative email folders. If you find our email in any of the alternative folders, mark them as "not spam" to receive future emails in your inbox.
  • Refresh your email inbox as there can be delays in receiving emails at times.
  • Check with your I.T. or email service provider to see if emails are blocked. Depending on how strict your emails are set up, it might be possible that receiving certain emails outside your organization is not allowed or blocked.
  • The verification code we email you will remain active for 48 hours. If it has expired, click on the ‘Resend Verification Link’ button to get a fresh link again.

If any of these troubleshooting does not work for you or if you have any other questions, please contact our customer support team by emailing hello@shopper.com